"Terms and Conditions"

This item is in production and has a lead time of 12 weeks. What this means.

We sell some items quoting "made to order" or item is "in production and has a lead time"... this means that the items in question have not yet been made but are in current production schedules.

The lead times quoted on our listings are based on our experience of production capacity and shipping times to the UK. Unfortunately delays can sometimes occur and lead times should be judged as approximate.

There may be delays in shipping and dockside customs clearance as well as other factors beyond our control. Rest assured, your order is important to us and we will try to make your wait as short as possible. We are always trying to shorten lead times but sometimes factors beyond our control make this difficult.

Please note that there may be a period following purchase when nothing seems to be happening. Please do not worry, your order is in the system and will not get lost, we will be working hard in the background to ensure the best possible delivery times.

The factory employs over 600 people and produces around 100 containers per month, we have approx 180,000 square feet of warehouse and factory. For our production only plantation wood from the state owned wood company is used. All wood is kiln dried prior to production.

Customer satisfaction is achieved through a combination of highly skilled employees and the application of modern technology. The human resources in our company are those who are not only expert in their respective fields, but also self-motivated and creative. Our furniture is made using solid mahogany wood, this includes the insides as well as the drawers. It is handcrafted to any design by talented carpenters and then finished using Nitrocellulose Lacquer.

Our furniture products are all made from solid mahogany and teak wood which has been purchased from Perum Perhutani, this has been certified by the Indonesian Government to be plantation grown. The wood is selected for consistency of colour within so each piece of furniture is free of voids or major discoloration, the wood is then kiln dried down to approximately 15% moisture content.

Our finishing process uses Nitrocellulose Lacquer / NC Finish and White Wash hand painted finish. Some of our our wood stain colours are Black, Salak Brown, Walnut, Red Mahogany, Light Oak, Medium Oak, Dark Oak, Tea Brown, Pecan, White, Cream, Cream Antique, Antique White.

Please be assured that as soon as your furniture arrives we will contacting you to arrange delivery. Our aim is to provide you with a high class service and a quality product at an exceptional price.
 
                                             Value for Money.
 


  











       
          Solid Wood Construction      

If you want to look at any furniture you are most welcome to visit our warehouse in Wolverhampton, the office number is 01902 798465.


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BEDS       DRESSING TABLES       CHAIRS       TALL BOYS       DESKS       BOOKCASES       KITCHEN CABINETS       SIDEBOARDS       SOFAS       HALLSTANDS       DINING TABLES    
Copyright © 2007 Willowdene Trading Ltd
                              Product Ordering Terms

 Payment Terms


We accept a 50% deposit on placement of order, with the balance due just prior to delivery. Please note that delivery cannot be arranged until all balances are paid in full (cheques will require a full 10 working days to clear on receipt).

Payment can be made by Credit / Debit card or Cheques in £ Sterling. We accept Visa/MasterCard/Switch/Solo/Delta.

All cheque payments should be made payable to Willowdene Trading Ltd

 Delivery Period

As each item of furniture is painted by hand to order we will require 10-12 weeks to complete your order.
We always endeavour to complete your order as quickly as possible but we cannot be held responsible for delays caused by manufacturers or carriers. Willowdene Trading Ltd does not accept any liability for any consequential loss caused by delays.

Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time.
 

 Access to your home...........Very very important!

We cannot stress enough the importance of checking the access and approaches for delivery of your furniture. Please inform us when placing your order if the delivery is to anywhere other than the ground floor and if so there may be added delivery costs. If the delivery company encounters difficulties on sight without prior notice, this could delay your delivery and if additional visits, personnel or specialists machinery are required, this could lead to additional costs being incurred – we do reserve the rights to pass on these additional costs to you.

 Furniture Cancellations & Refunds

As most of our furniture is made-to-order refunds or exchanges can only be made if the piece is deemed to be faulty. We can only handle and concur your claims, once we receive the piece back.

Failure to deliver by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 50% of the total price quoted on your order confirmation/invoice.
 
  1. Cancellation of furniture orders can only be accepted within 7 days from the date of the order.
    If for any reason you cancel all or part of your order after this period, other than fault on behalf of Willowdene Trading Ltd you will be charged 50% of the cancelled item(s). This sum will be payable by you within 7 days of the item(s) becoming available for delivery. We apologise for this charge, but it is necessary to offset our handling/clearance costs.
     
  2. Failure to deliver by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 50% of the total price quoted on your order confirmation/invoice.
     
  3. If the goods do not fit into your property and the order is subsequently cancelled by yourself, then a 50% cancellation fee will be charged (clearance/handling costs). It is your responsibility to ensure that goods will fit into your property. Dimensions of the items of furniture ordered are available on request.
     
  4. Furniture goods are specially ordered and to your specification, consequently once contractual delivery has taken place, refunds or exchanges will only be available if goods are of unsatisfactory quality.

Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

 
   Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is   caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or networks, flood, fire, explosion or accident.

   Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Willowdene Trading supply all types of rococo beds and reproduction furniture at competitive prices. Our company's philosophy is "providing excellent services to our customers and creating better opportunities for our employees, partners, and suppliers". It is under that spirit that we have succeeded in suppling the market with our good quality furniture.

Our commitment is to build long lasting, durable solid furniture, and this commitment is reflected in the beauty and strength of our furniture products. Our products are handmade by talented furniture craftsmen who lovingly pay great attention to each detail. Great care goes into choosing the finest hardwoods; preparing the wood; and hand-shaping, sanding, staining and rubbing these furniture masterpieces to perfection.

We feature English and French reproduction antique furniture of all types : we have reproduction beds : Four Poster Beds, Tudor Style furniture, Elizabethan style furniture, Rococo Bed, Jacobean style furniture, Restoration, William & Mary, Queen Anne style furniture , Georgian furniture, Sleigh Beds, Victorian style furniture , Renaissance, Louis XIII, Baroque, Regency, Rococo Beds, Rococo bedside cabinets, Rococo Armoires, Rococo Dressing Tables, Neo Classical, Empire, Restoration, Louis Philippe, reproduction furniture, Art Nouveau, Art Deco periods.

We supply cabinets, wardrobes, dressers, Armoires and Wardrobes, Beds and Headboard, Bedsides Table, Nightstands and Bedside Cabinets, Bird Cages, Bookcases and Bookshelves, Buffets, Sideboards and Dressers, Cabinets, Vitrine, Highboard, Hutch and Rack, Chest of Drawers, Tall Boy and Dressers, Childrens Furniture, Coffee Tables, Sofa Tables and End Tables, Consoles and Wall Tables,Desks, Bureaus and Writing Tables, Dining Chairs, Lounge Chairs and Lazy Chairs, Dining Tables, Entertainment Cabinets, TV Stand and Computer Cabinets, Fireplaces, Hallstands, Mirrors, Occasional Pieces, Office Chairs, Side Tables and Accent Tables, Sofas, Benches and Daybeds, Stools and Ottomans Vanities and Mirror Consoles, pine, mahogany, oak furniture.
 

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